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Refund Policy

At Mister Tickets, we strive to ensure your satisfaction with our products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a refund in accordance with the following policy:

1. Eligibility for Refund:

   • Refunds are only applicable to purchases made directly from Mister Tickets.
   • To be eligible for a refund, the request must be made within 7 days from the date of purchase.

2. Refund Process:

   • Refunds will be issued using the same method as the original payment. For instance, if the purchase was made via credit card, the refund will be credited back to the same credit card used for the transaction. If the purchase was made in cash, a cash refund will be provided.
   • Please allow 7 business days for the refund to reflect in your account after the request has been approved. company send you money same Currency. 

3. Service Charge:

   • A nominal service charge of 5% will be deducted from the refund amount. This charge covers administrative and processing fees incurred by the company.

4. How to Request a Refund:

   • To initiate a refund, please contact our customer support team at alaa@mister-ticktes.com.
   • Provide your order details and reason for the refund request. Our team will guide you through the process and assist you accordingly.

5. Exceptions:

   • Certain products or services may be exempt from this refund policy. Any such exceptions will be clearly stated at the time of purchase.

6. Refund Discretion:

   • Mister Tickets reserves the right to refuse or partially refund any request that does not meet the eligibility criteria or is deemed to be fraudulent or abusive.

7. Policy Updates:

   • This refund policy is subject to change without prior notice. Any revisions will be effective immediately upon posting on our website.

  Services Policy : If Mister Tickets Apply For Visa and Visa is Post So Mister Tickets Cannot Refund Money .

By making a purchase with Mister Tickets, you acknowledge and agree to abide by the terms of this refund policy.

If you have any further questions or concerns regarding our refund policy, please don’t hesitate to contact us.

1. 1. Booking Confirmation: All bookings made with Booking your Holiday Travel Agency (“the Agency”) are subject to availability and confirmation. Confirmation of bookings will be provided once payment has been received and processed by the Agency.

   2. Payment: Full payment or a deposit as specified by the Agency is required to secure a booking. Payment methods accepted will be communicated to the client upon booking confirmation. Any outstanding balance must be settled by the specified due date, usually prior to the commencement of the travel.

   3. Cancellation and Refunds: Cancellation policies vary depending on the type of booking and the policies of the service providers involved (e.g., airlines, hotels, tour operators). Clients are advised to review cancellation policies prior to booking. Refunds, if applicable, will be subject to the terms and conditions of the service providers and may be subject to cancellation fees.

   4. Travel Documents: It is the responsibility of the client to ensure that all travel documents, including passports, visas, and any required health certificates, are valid and up-to-date for the duration of the trip. The Agency shall not be liable for any expenses or losses incurred due to the client’s failure to obtain or present the necessary travel documents.

   5. Travel Insurance: The Agency strongly recommends that clients purchase travel insurance to cover unforeseen circumstances such as trip cancellations, medical emergencies, and lost or damaged luggage. Clients are responsible for arranging their own travel insurance, and the Agency shall not be liable for any losses or expenses incurred as a result of inadequate insurance coverage.

   6. Changes to Itinerary: The Agency reserves the right to make changes to the itinerary, accommodations, or other aspects of the booking due to circumstances beyond its control, such as weather conditions, natural disasters, or changes in the availability of services. Clients will be notified of any significant changes to their booking as soon as possible.

   7. Liability: The Agency acts only as an intermediary between clients and service providers (e.g., airlines, hotels, tour operators) and shall not be liable for any loss, damage, injury, or inconvenience arising from the acts or omissions of these third-party providers. The liability of the Agency shall be limited to the amount paid for the booking.

   8. Client Responsibilities: Clients are expected to conduct themselves in a responsible manner throughout their trip and to comply with the laws, customs, and regulations of the countries visited. The Agency reserves the right to refuse service to any client who is deemed to be disruptive or in violation of these terms and conditions.

   9. Complaints: Any complaints or issues arising during the trip should be brought to the attention of the Agency as soon as possible so that appropriate action can be taken to resolve them. Failure to report complaints in a timely manner may affect the Agency’s ability to address them satisfactorily.

   10. Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of [Jurisdiction], and any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

   By booking with Booking your Holiday Travel Agency, clients agree to abide by these terms and conditions. The Agency reserves the right to update or modify these terms and conditions at any time without prior notice. Clients are encouraged to review the latest version of the terms and conditions prior to making a booking.

1. 1. Booking Confirmation and Payment:

      • All bookings made through our travel agency are subject to availability.
      • A booking is considered confirmed only upon receipt of full payment or the agreed-upon deposit.
      • Payment methods accepted include credit/debit cards, bank transfers, or any other method agreed upon by both parties.
      • Prices quoted are subject to change until full payment is received and confirmed.

   2. Cancellation and Refunds:

      • Cancellation policies vary depending on the type of service booked and the specific terms of the booking.
      • Clients are responsible for understanding and adhering to the cancellation policies outlined at the time of booking.
      • Refunds, if applicable, will be processed according to the cancellation policy and may be subject to administrative fees.
      • No refunds will be provided for any unused portion of the booked services unless explicitly stated otherwise.

   3. Price Adjustments:

      • Prices quoted are based on current rates and exchange rates at the time of booking.
      • Our agency reserves the right to adjust prices in the event of significant changes such as currency fluctuations, tax increases, or supplier rate changes.
      • Clients will be informed of any price adjustments as soon as possible, and additional payments may be required to confirm the booking.

   4. Travel Documents and Insurance:

      • It is the responsibility of the client to ensure they possess all necessary travel documents, including passports, visas, and any required vaccinations.
      • Travel insurance is strongly recommended to cover unforeseen circumstances such as trip cancellation, medical emergencies, or lost luggage.
      • Our agency can assist in providing information about travel insurance options but is not responsible for any losses incurred due to inadequate insurance coverage.

   5. Responsibility and Liability:

      • Our agency acts as an intermediary between clients and various travel service providers such as airlines, hotels, tour operators, etc.
      • While we strive to work with reputable partners, we cannot be held responsible for any errors, omissions, or negligence on the part of these third-party suppliers.
      • Clients are advised to review and accept the terms and conditions of the individual service providers before booking.
      • Our liability is limited to the extent permitted by law and is restricted to the amount paid for the services booked through our agency.

   6. Changes to Itinerary:

      • Our agency reserves the right to make changes to the itinerary or accommodations if necessary due to factors beyond our control, such as weather conditions, natural disasters, or supplier availability.
      • Clients will be notified of any significant changes as soon as possible, and reasonable efforts will be made to provide suitable alternatives.

   7. Client Responsibilities:

      • Clients are responsible for providing accurate information at the time of booking, including names, contact details, and any special requests or preferences.
      • Clients are expected to conduct themselves in a respectful manner and abide by the rules and regulations of the destinations visited.
      • Any additional costs or expenses incurred due to client negligence or misconduct will be the responsibility of the client.

   8. Governing Law:

      • These terms and conditions are governed by the laws of [insert jurisdiction] and any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [insert jurisdiction].

By booking with our travel agency, clients acknowledge that they have read, understood, and agreed to these terms and conditions. These terms are subject to change without prior notice, and the most recent version will always be available on our website or provided upon request.

Cancellation and Changes by the Company

1.  Occasionally it may be deemed necessary to make changes to your holiday and the Company reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond the Company’s control, you may choose (i) to accept the change of arrangements (ii) to purchase another holiday from us or (iii) to cancel your holiday. Compensation may be payable in cases of major change as detailed below.
2.  No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, changes to the type of aircraft used and restaurant and accommodation changes to a comparable or superior standard.
3.  Major changes include cancellation, changes to your UK airport, delays in departure or return by more than 12 hours and accommodation changes to an inferior standard of accommodation.
4.  Compensation will not be paid for changes or cancellations caused by Acts of God (Force Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or man-made disaster, fire, technical problems to transport, closure or congestion of airports, strikes or other industrial action, adverse weather conditions or any other event beyond the Company’s control. It is essential that you take out adequate travel insurance.
5.  The Company reserve the right to cancel your holiday at any time before the date of departure, even after a confirmation notice has been sent. If your holiday is cancelled the Company will refund in full the money you have already paid. No compensation will be payable.
6.  Transportation is subject to the conditions of carriage of the carrier, some of which may limit or exclude liability. These conditions are often the subject of international agreement between countries and copies of the conditions, which apply to your holiday journey, will normally be found on the carrier’s tickets.
7.  If you fail to pay the balance of the holiday price at least 30 days before departure, the Company will treat the booking as cancelled and levy the cancellation charges set out below
8.  The company also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above, the company’s sole liability and the client’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilized plus administrative fees.

Our Responsibilities

1.  The Company does not own or manage the aircraft, accommodation, restaurants and other facilities used in conjunction with the tours arranged. While the Company has exercised care in selecting providers of travel, accommodation, restaurants and other facilities, the Company have not had the opportunity to inspect and do not represent that such aircraft, accommodation, restaurants, and other facilities and services have been inspected.
2.  The Company is not responsible if you or any member of your party suffer death, illness or injury as a result of any failure to perform or improper performance of any part of our contract with you where such failure is attributable to (i) the acts and/or omissions of any member of the party, or (ii) those of a third party not connected with the provision of your holiday, or (iii) an event which neither the Company or the service provider could have foreseen or prevented even with due care.
3.  Should any member of your party suffer illness, injury or death through misadventure arising out of an activity, which does not form part of the holiday the Company has arranged for you the Company cannot accept liability. The Company will offer general assistance where appropriate.
4.  The Company regret that no refund will be made on unused tickets where travel, sporting event or other types of ticket, unless a refund can be obtained from the carrier or provider.

Your Responsibilities

1.  You are responsible for arranging your own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of your party must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.
2.  Each member of the party must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.
3.  You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.
4.  By booking a holiday with the Company you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Company into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Company will have no further contractual obligation to you. The Company will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.
5.  It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.
6.  All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Company cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.

Smoking

The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the client specifically requires a smoking room. Confirmation is depending on hotel availability.

Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained in our website. The Company cannot however accept any responsibility for any errors or omissions that may appear in this site.

Complaints

1.  If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Company office so that they are given an opportunity to help. The Company will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, your should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.
2.  Any dispute that may arise will be governed by Omani law and both parties shall submit to the jurisdiction of the Omani Courts.
3.  All information given by the Company whether in writing or orally is to the best of the Company’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.

Data Protection Act

1. It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary requirements, disability/medical or religious information etc. This information will be kept confidential by the Company and is available to you to inspect during the Company’s normal working hours. It will be passed to the suppliers, if it is necessary for them to know this information in order to fulfill the Company’s contract to you.